Shipping policy
BudBabes partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship directly to your door and proudly offer free worldwide shipping.
To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 15 - 25 working days currently to make your order because of the huge demand we are facing and then are transporting it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 30 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.
We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to differences in our manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number once your order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not guaranteed. These are our estimated shipping times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–7 Business Days |
| Canada, Europe | 6–14 Business Days |
| Australia, New Zealand | 10–21 Business Days |
| Mexico, Central & South America | 15–30 Business Days |
Note: These are estimates in business days and do not include our 2–5 day processing time.
While we do everything we can to ensure your order is delivered on time, BudBabes is not responsible for delays due to customs processing, holidays, severe weather, labor disputes, or other circumstances beyond our control.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the destination country. These fees are the sole responsibility of the recipient. BudBabes has no control over these charges, nor can we predict what they may be.
If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. We recommend contacting your local customs office for more information.
Lost, Stolen, or Damaged Packages
BudBabes is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered and you haven’t received it, please report it and/or file a claim with the carrier.
Note: We use timestamp information from tracking data and delivery confirmation to review claims. We may not be able to honor claims if they are not reported promptly.
Wrong Address Disclaimer
It is your responsibility to ensure that the shipping address entered at checkout is correct. We begin processing your order immediately, so we cannot change the address after the order is placed. If your order has already been processed, we cannot retrieve it for an address update.
Feedback
We’d love to hear your feedback, questions, or concerns. Please email us at BudBabes@ds3-ecom.com — we take your feedback seriously and are always working to improve.